Area 51

Return and Refund Policy

Thank you for shopping with us! We strive to provide you with the best products and customer experience. If for any reason you are not satisfied with your purchase, please review our return and refund policy below:

1. Return Eligibility

• Timeframe: Returns are accepted within 30 days of the delivery date.
• Condition: Products must be returned in their original, unopened, and unused condition. We cannot accept returns for items that have been opened or used.
• Proof of Purchase: A receipt or proof of purchase is required for all returns and exchanges.

2. How to Request a Return

• Contact Us: To initiate a return, please contact our customer service team at info@UncleJammys.com or 412-944-2974. Include your order number, reason for return, and any relevant photos if applicable.
• Return Instructions: Our team will provide you with return instructions and a return authorization number. Please follow these instructions carefully to ensure a smooth return process.

3. Shipping for Returns

• Return Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
• Return Address: Send the returned items to the address provided by our customer service team. Be sure to include your return authorization number with the package.

4. Restocking Fee

• Extreme Situations: In certain extreme situations, such as non-compliance with return conditions or repeated returns, a restocking fee of up to 20% of the purchase price may be applied. This fee will be deducted from your refund.

5. Refund Process

• Processing Time: Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method.
• Shipping Costs: Shipping charges are non-refundable. If your order qualified for free shipping, the cost of shipping will be deducted from your refund.

6. Exchanges

• Policy: We currently do not offer exchanges. If you need a different product or size, please return the original item and place a new order.

7. Defective or Incorrect Items

• Report Issues: If you receive a defective or incorrect item, please contact us immediately at info@UncleJammys.com or 412-944-2974 with your order number and details of the issue.
• Resolution: We will provide instructions for returning the defective or incorrect item and offer a replacement or refund as appropriate.

8. Contact Us

For any questions or concerns regarding our return and refund policy, please reach out to our customer service team at:

• Email: info@UncleJammys.com
• Phone: 412-944-2974
• Address: 2706 Village Rd., Pittsburgh, Pa 15205

Thank you for your understanding and support. We appreciate your business and are committed to ensuring your satisfaction with our products.

Shipping Policy

Thank you for choosing Uncle Jammy's! We are committed to providing you with a smooth and reliable shipping experience. Here’s everything you need to know about our shipping methods, packaging, and costs:

1. Shipping Methods
Carriers: We use a variety of carriers, including USPS, FedEx, and UPS, to ensure timely and secure delivery of your orders.
Processing Time: Orders are processed within 1-2 business days. Please note that processing times may be extended during peak seasons or due to unforeseen circumstances.
Delivery Time: Standard shipping typically takes 3-7 business days, depending on your location. Expedited shipping options are available at checkout for faster delivery.
2. Shipping Costs
Flat Rate Shipping: We offer flat rate shipping on all orders. The cost is calculated based on your location and will be displayed at checkout.
Free Shipping: Enjoy free standard shipping on orders over $50 within the continental United States. Exclusions may apply for certain promotions or locations.
International Shipping: Currently, we only ship within the continental United States. We do not offer international shipping at this time.
3. Packaging
Standard Packaging: Orders are packed securely to ensure they arrive in excellent condition. While we strive to use environmentally friendly materials when possible, please note that our packaging may not always be eco-friendly.
4. Order Tracking
Tracking Information: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment online.
Tracking Issues: If you experience any issues with tracking your order, please contact our customer service team at Orders@UncleJammys.com for assistance.
5. Delivery Issues
Missing or Lost Packages: If your package is missing or lost, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.
Damaged Items: If your order arrives damaged, please contact us immediately with photos of the damage and your order number. We will arrange for a replacement or refund as appropriate.
6. Contact Us
For any questions or concerns regarding our shipping policy, please reach out to our customer service team at:

Email: Orders@UncleJammys.com
Phone: 412-944-2974
Thank you for your support and trust in Uncle Jammy's. We look forward to delivering your delicious sauces and seasonings straight to your door!